Refund Policy

We want you to be happy with Image2.5. This policy explains when purchases can be refunded. It does not limit any rights you have under mandatory consumer law where you live.

Subscriptions

• New purchases and renewals: you can request a full refund within 7 days of a charge if you have used less than 20% of the credits that charge gave you. The subscription and its remaining credits are removed when the refund is issued.
• After 7 days, or once 20% or more of the credits are used, the charge is not refundable. You can still cancel at any time to stop future renewals; you keep access until the end of the paid period.
• Switching plans ends the previous plan immediately without a prorated refund; credits it already granted stay in your account until they expire.

Credit top-up packs

Top-up packs can be refunded in full within 7 days of purchase if none of their credits have been used. Partly used packs are not refundable.

Failed generations

If a generation fails, its credits are returned to your balance automatically; you don't need to ask. Generations that complete successfully use their credits and are not refunded, including when the result isn't what you hoped for.

Always refunded

Duplicate charges, charges after a cancellation took effect, and other billing errors are always refunded in full.

How to request a refund

Email support@image2-5.io from your account email with the date and amount of the charge. Purchases are processed by Stripe as merchant of record, so you can also request help through the Link receipt you received for the purchase. Approved refunds go back to the original payment method, usually within 5–10 business days.

Chargebacks

Please contact us before disputing a charge with your bank — we can usually resolve it faster. Accounts with a disputed charge may be suspended while the dispute is open.